Privacy Policy

Effective Date: 31 Mar 2025

1. Introduction

Welcome to M S Family Delivery ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

• Personal Data: Personally identifiable information, such as your name, email address, and phone number, that you voluntarily give to us when you register with the App or when you choose to participate in various activities related to the App.
• Derivative Data: Information our servers automatically collect when you access the App, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the App.
• Location Data: Information about your device’s location, which we may collect when you access the App from a mobile device. This can include precise location information from GPS, Wi-Fi, or cell tower triangulation.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Create and manage your account.
• Process your transactions and send you related information, including purchase confirmations and invoices.
• Improve the App and develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the App, and for marketing and promotional purposes.
• Monitor and analyze usage and trends to improve your experience with the App.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at info@msfamilydelivery.com

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. M S Family Delivery Man App – Use of Location Data

To participate / Join as a M S Family Delivery agent, you must permit the M S Family Delivery Man App to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device when the M S Family Delivery Man app is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin or engage in a delivery through the M S Family Delivery Man App, connect you with delivery opportunities in your zone, and track the progress and completion of your Deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the M S Family Delivery Man mobile app. If you choose to disable the location feature through the settings on your device or Platform, M S Family Delivery will not receive precise location information from your device, which will prevent you from being able to work as M S Family Delivery Agent and receiving delivery opportunities in your area.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: info@msfamilydelivery.com
Phone: +919068855345