Shipping Policy
Effective Date: 31 Mar 2025
At M S Family Delivery, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the delivery of your orders.
1. Delivery Areas
- We currently deliver to India. Please check our website or app to confirm if we deliver to your location.
2. Delivery Times
- Estimated Delivery Time: We aim to deliver your order within the estimated delivery time provided at the time of purchase. Delivery times may vary based on your location and the availability of the items ordered.
- Delivery Hours: Our delivery hours are from10 AM to 07 PM, Monday to Saturday. Orders placed outside of these hours will be processed the next business day.
3. Delivery Charges
- Standard Delivery: Delivery charges may apply and will be indicated at the time of ordering. The charges are based on your location and the size of your order.
- Free Delivery: We offer free delivery for orders above a certain amount. Please check our website or app for the current threshold for free delivery.
4. Order Tracking
- Once your order is dispatched, you will receive a confirmation email or SMS with tracking information. You can use this information to track the status of your delivery.
5. Delivery Issues
- Incorrect Address: Please ensure that the delivery address provided is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.
- Missed Deliveries: If you are not available to receive your order at the time of delivery, please contact us to arrange a redelivery. Additional charges may apply for redelivery.
- Damaged or Missing Items: If your order arrives damaged or with missing items, please contact us immediately at info@msfamilydelivery.com or call us at +919068855345. We will work to resolve the issue as quickly as possible.
6. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us:
Email: info@msfamilydelivery.com
Phone: +919068855345
