Refund Policy
Effective Date: 31 Mar 2025
At M S Family Delivery, we strive to ensure that our customers are satisfied with their orders. If you are not completely satisfied with your purchase, we are here to help.
1. Order Cancellations
- Orders can be canceled within a specified time frame as indicated on our website or app.
- If you wish to cancel your order, please contact us immediately at +919068855345. If the order has not yet been processed, we will cancel it and issue a full refund.
2. Refund Eligibility
- Refunds are eligible for orders that are incorrect, damaged, or not delivered as promised.
- To be eligible for a refund, you must provide proof of purchase and a detailed description of the issue.
3. Refund Process
- To request a refund, please contact our customer service team at info@msfamilydelivery.com or call us at +919068855345.
- Once your request is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Non-Refundable Items
- Certain items are non-refundable, including perishable goods, gift cards, and any items marked as non-refundable on our website or app.
5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@msfamilydelivery.com.
6. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: info@msfamilydelivery.com
Phone: +919068855345
